Key Clients
Trusted by Leading Organizations Across Saudi Arabia
Real Impact, Real Results
Saudi Aramco
Supported multiple SAP and digital transformation initiatives, including digital capability development, process optimization, digital signature enablement, and enterprise system enhancement projects.
Saudi Aramco
Saudi Aramco, the global energy giant and the region's most valuable company, operates one of the largest and most complex SAP landscapes in the world. This vast environment supports core Finance, Logistics, Supply Chain, HR, and Hydrocarbon Management functions, along with specialized systems for Marine, Aviation, and Supplier Collaboration, operating 24/7 to power the company's global operations.
As part of Aramco's ambitious ERP Transformation Program, Al-Bilad Arabia was selected to participate in this strategic initiative, collaborating with specialized technology partners in data transition and cloud transformation. The project was executed using a Selective Data Transition methodology, an advanced approach that enables the migration of business-critical systems with minimal impact on business continuity, while maintaining data integrity and ensuring quality execution.
Through this project, Al-Bilad Arabia achieved significant milestones, simplifying the infrastructure from 13 systems to just 6, and reducing applications from 286 to 274, while maintaining data integrity and ensuring quality execution through the KTern.AI digital platform, which provided an integrated framework for quality management and acceptance testing. A progressive capability transfer model was also designed to enable Saudi Aramco's team to lead subsequent transformation waves independently, with ongoing support from Al-Bilad Arabia.
What distinguishes this partnership is the integrated approach that combined extensive SAP expertise, specialized data transition knowledge, and an advanced digital execution model. The project was not merely a technical upgrade but a controlled simplification and strategic transformation that positions Aramco to meet future requirements while ensuring business continuity and transferring capabilities to the internal team.
Royal Commission for AlUla (RCU)
Delivered SAP S/4HANA technical upgrade services, application management support, and cloud transformation initiatives to enhance operational efficiency and long-term system sustainability.
Royal Commission for AlUla (RCU)
The Royal Commission for AlUla stands as one of Saudi Arabia's most prestigious Vision 2030 giga-projects, dedicated to transforming AlUla into a world-class heritage and tourism destination that blends rich history, stunning natural beauty, and exceptional hospitality. Since Q4 2018, Al-Bilad Arabia has forged a strategic partnership with the Commission, spanning over six years, establishing itself as the most trusted partner in the Commission's digital transformation journey.
Throughout this enduring partnership, Al-Bilad Arabia has successfully delivered over ten major milestones for RCU, including the implementation of Funds Management, Warehouse Management, Plant Maintenance, Employee Central Payroll, SAP Ariba, Quality Management, and culminating in a major S/4HANA technical upgrade to version 2023 under the RISE with SAP program. This upgrade was achieved with zero unplanned downtime during cutover, reflecting an exceptional level of professionalism, meticulous planning, and execution excellence.
Al-Bilad Arabia's services extended far beyond technical implementation to encompass comprehensive operational support for RCU's systems, delivering multi-tiered Application Management Services (L1/L2/L3) while ensuring business continuity and system stability in a dynamic and rapidly evolving operational environment. These services cover the full breadth of RCU's SAP landscape, including S/4HANA, SAP SuccessFactors, SAP Ariba, and the SAP Cloud Platform ecosystem, directly supporting RCU's growth and operational expansion in alignment with its ambitious vision for AlUla.
The continuation of this partnership for over six years, with the scope of services expanding year after year, stands as compelling evidence of the mutual trust and genuine value Al-Bilad Arabia delivers to the Royal Commission for AlUla. This relationship has transcended mere technical support contracts to become a true strategic partnership built on shared understanding and unwavering commitment to success.
Saudi Water Authority (SWA)
Provided comprehensive Application Management Services (AMS) and SAP support solutions to ensure system stability, business continuity, and ongoing operational excellence.
Saudi Water Authority (SWA)
The Saudi Water Authority is the central government body responsible for regulating, monitoring, and overseeing the water sector in Saudi Arabia, playing a vital role in achieving water security in a region with limited natural freshwater resources. The Authority manages a massive infrastructure network of desalination plants, transmission lines, and distribution systems, working to ensure high-quality water supply for citizens, residents, and economic sectors across the Kingdom.
Al-Bilad Arabia provided comprehensive Application Management Services (AMS) and Technical Managed Services (TMS) to SWA from a centralized support hub in Riyadh, with a dedicated team covering all aspects of SWA's SAP systems. The scope included full functional support for Finance (GL, AR, AP, Treasury, Asset Management, Costing), Procurement and Supply Chain (Warehouse and Inventory Management, SAP Ariba), Operations (Plant Maintenance, Quality Management, Production Planning), and HR (SuccessFactors), along with custom development, database administration, strategic analytics, and enterprise integration.
The service was delivered through a three-phase methodology: the Sustain phase ensured a smooth, risk-free transition; the Optimize phase enhanced service maturity and established a Service Delivery Excellence framework; and the Transform phase focused on reducing incident volume and Mean Time To Resolve through automation and root cause analysis. This approach resulted in a 15-minute response time for critical incidents, 100% uptime for payroll and procurement systems, identification of 70% of potential issues before they impacted users, and high Saudization targets within the project team.
This partnership represents a model of excellence in delivering managed services to vital government entities, extending beyond technical support to include continuous improvement, business continuity assurance, and knowledge transfer to the internal team.
Saudi Ground Services (SGS)
Led a comprehensive digital transformation for SGS, covering 29 airports and over 100 airline partners.
Saudi Ground Services (SGS)
Saudi Ground Services is the national operator of aircraft ground-handling services in the Kingdom, playing a vital role in supporting Saudi Arabia's growing aviation sector. The company operates across 29 airports nationwide, serving over 100 global and local airline partners, handling more than 784,000 flights, 116 million passengers, and 102 million bags annually, making it one of the largest ground services companies in the region.
Between 2018 and 2022, Al-Bilad Arabia led a comprehensive digital transformation for SGS, starting with the implementation of SAP S/4HANA as the foundational platform, expanding to include SAP SuccessFactors for HR management, integration solutions, custom enhancements, and ultimately sustainable Application Management Services. The primary objective was to simplify complex business processes and reduce reliance on manual activities, which posed significant challenges in an operational environment of this scale.
The project focused on four key pillars: transforming Finance through automated accounting and financial reporting; transforming Procurement through digitized purchasing and supplier management; transforming Sales through streamlined sales and contract management processes; and transforming HR through automated recruitment, payroll, and performance management. A sustainable support model was designed, combining dedicated and shared support resources, covering functional and technical capabilities across the SAP landscape, with incident, change, and release management, SLA monitoring, and continuous improvement.
This comprehensive transformation delivered measurable improvements in operational efficiency, reduced manual errors, enhanced operational visibility, and empowered teams to focus on value-added activities rather than routine tasks. It also established a solid foundation for continued improvement and future development.
Saudi Industrial Development Fund (SIDF)
Completely modernized SIDF’s systems, reducing loan approval time from 4 weeks to just 2 days.
Saudi Industrial Development Fund (SIDF)
The Saudi Industrial Development Fund is a distinguished government financial institution, established to support the Kingdom's industrial sector through medium- and long-term loans, along with advisory services to industrial enterprises. The Fund plays a pivotal role in achieving Vision 2030 objectives related to economic diversification and industrial sector enhancement.
Al-Bilad Arabia implemented SAP ERP with industry best practices, delivering a complete transformation across all SIDF departments. In Finance, significant achievements included reducing bank payment timelines from 2 days to just 5 minutes, automating over 800 daily bank transactions through the SADAD interface, reducing workflow approval time from 1 day to 10 minutes, and providing instantaneous financial reporting.
In Procurement, contract report creation time was reduced from 1 week to 1 day, procurement reports from 3 days to instant, and payment documentation for each tender fee was automated. In HR, the time required for hiring and promotion changes was reduced to less than 1 day, workflow processes were digitized and automated through SAP Fiori, and a centralized training calendar and unified e-recruitment platform were implemented. Customer service was transformed through next-gen SAP digital solutions, reducing ticket resolution time from 1 week to just 1 day, with 24/7 system availability.
The most significant achievement was the implementation of the first integrated Loan Management System in the Middle East, replacing over 70 legacy applications with a single unified platform, reducing loan approval time from 4 weeks to 2 days, reducing claims approval time from 4 days to 2 hours, and reducing loan review time by 60%. Budget planning was also transformed through SAP BPC implementation, reducing planning effort from 48 person-months to just 24 person-months.
Al Yamamah Steel (AYS)
Supported Al Yamamah Steel’s digital transformation, reducing payroll processing time from 7 to 3 days.
Al Yamamah Steel (AYS)
Al Yamamah Steel Industries Company is one of Saudi Arabia's leading steel manufacturers, established in 1989 and headquartered in Riyadh. The company specializes in producing a wide range of high-quality steel products, including steel pipes, hollow sections, transmission towers, lighting poles, and prefabricated steel structures, serving vital sectors such as construction, electrical infrastructure, telecommunications, and renewable energy.
Al-Bilad Arabia delivered a comprehensive digital transformation for Al Yamamah Steel, covering Human Capital Management (HCM), Finance (FICO), Sales and Distribution (SD), Plant Maintenance (PM), and the BI/BO platform for advanced reporting and analytics.
In HCM, significant achievements included reducing monthly payroll processing time from 7 to 3 days, achieving 100% accuracy in payroll financial postings, resolving implementation gaps in employee loan reconciliation, and developing over 20 new HR reports and applications to facilitate the work of HR and Finance departments while reducing manual intervention. Applications were also provided to post indemnity and annual leave provisions without manual calculation.
In Finance, GL accounts were cleansed and streamlined, automatic posting of Cash Against Document was enabled, journal entry upload was activated, major issues in bank transfers were resolved, and deep insights were provided on VAT implementation and Material Ledger concepts. In Sales, the barcode process was revamped, delivery scheduling issues were resolved, and a scrap and bent billet sales process was implemented in SAP. In Plant Maintenance, chemical consumption and inventory processes were implemented, with extensive user training and frequent site visits to build confidence in the team.
NEOM Green Hydrogen Company (NGHC)
Implemented an integrated SAP SuccessFactors platform to modernize HR operations and support NGHC’s growing multinational workforce.
NEOM Green Hydrogen Company (NGHC)
NEOM Green Hydrogen Company is developing one of the world's largest green hydrogen facilities in Oxagon, Saudi Arabia. With a growing multinational workforce and highly specialized talent requirements, NGHC required a modern, secure, and scalable human capital management platform.
Al-Bilad Arabia supported NGHC in implementing an integrated SAP SuccessFactors platform to modernize HR operations, strengthen workforce management, and support long-term organizational growth. The project covered the implementation and integration of SAP SuccessFactors solutions including Employee Central, Employee Central Payroll, Recruiting, Onboarding, Performance & Goals, Learning Management, and Succession & Development, along with integration with SAP S/4HANA and Skillup MENA.
The solution was designed to support NGHC's multinational workforce, specialized recruitment requirements, bilingual operations, regulatory obligations, and future organizational growth. The project delivered unified HR operations, improved recruitment efficiency, stronger data governance, greater audit readiness, connected enterprise processes, and a scalable workforce platform.
Public Sector & Semi-Government
Private Sector
